Shipping and returns

U.S. shipping is $10 per order on item subtotals up to and including $500, and free above $500, before tax. International orders require a shipping quote before payment. The U.S. rate applies to the combined item subtotal, not to each piece, and includes high-value and meteorite pieces. An item subtotal of exactly $500 has $10 shipping.

All shipments will include tracking and insurance. A signature will be required for domestic orders over $500. Local or show pickup may be arranged after the item has been paid for in full. We do not hold unpaid merchandise for future pickup.

In-stock items are generally shipped within 3–5 business days. Custom work ships according to the timeline agreed upon for the project. Carrier transit time is additional.

For international orders, we review the specific items, destination, insured shipping cost and applicable requirements before offering a complete USD quote. You must accept that quote before payment. U.S. flat-rate and free shipping do not apply internationally. We do not apply the U.S. return policy automatically to other markets.

A return must be requested within 30 calendar days after carrier tracking shows delivery. Please contact us before sending anything back so the return can be authorized and matched to the original order.

Returned merchandise must be unused, unaltered, undamaged, and in new condition. The complete order must be returned, including any sheath, display case, certificate of authenticity, and other accessories supplied with the item. Used, altered, incomplete, or customer-damaged products are not eligible for return.

The purchaser is responsible for return shipping. Returns must be tracked and insured for the full purchase value. Signature service should be used for items valued above $500 when available. Original shipping and insurance charges are not refundable.

A 10% restocking fee, capped at $250 per returned item, applies to ordinary returns. The fee is waived when a return results from our error, an incorrect item, a material difference from the listing, or verified transit damage.

Refunds are issued after the returned item and all included materials have been received and inspected.

Custom work is nonrefundable. Custom-work deposits are also nonrefundable because they are used to purchase material and supplies for the project. The customer will be required to acknowledge this policy before submitting a deposit or final payment.

Please report transit damage as soon as possible and no later than 48 hours after carrier tracking shows delivery. Transit damage is handled through the shipment insurance process rather than as an ordinary return.

Do not discard, repair, return, or surrender the item or any packaging before receiving instructions. We may need photographs of the complete item, close views of the damage, every side of the outer package, the shipping label, internal cushioning, and all other packing materials.

Keep the damaged item, shipping box, internal packaging, labels, and digital photographs until we confirm in writing that the insurance claim is closed and the materials may be discarded. We will file the claim and may need the recipient to provide additional photographs, statements, or other reasonable evidence requested by the carrier or insurer.